Terms & Conditions
Last updated: 15 August 2026
Welcome to Whiplash Durban. These Terms and Conditions govern your use of the Whiplash Durban website and your purchase of products through our online store.
By accessing or using this website, placing an order, or purchasing products from us, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use this website or place an order.
1. About Whiplash Durban
Whiplash Durban is a South African business specialising in professional lash products and supplies for lash artists, salons and beauty professionals.
In these Terms and Conditions, “Whiplash”, “we”, “us” or “our” refers to Whiplash Durban, and “you” or “your” refers to any person accessing our website or purchasing products from us.
Business details:
- Legal/business name: [Insert registered business name]
- Registration number: [Insert registration number, if applicable]
- Physical address: [Insert physical address]
- Email: [Insert email address]
- Telephone: [Insert telephone number]
2. Use of Our Website
You may use this website for lawful purposes only.
You agree not to:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorised access to our website, systems or accounts.
- Interfere with the security, operation or functionality of the website.
- Copy, reproduce, distribute or commercially exploit our website content without our written permission.
- Use automated systems, bots or other means to extract information from the website without our permission.
- Submit information that is false, misleading, unlawful or infringes another person’s rights.
We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms and Conditions have been breached.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on the website are accurate and up to date.
However:
- Product colours and appearance may vary slightly depending on your device or screen settings.
- Product packaging may occasionally differ from images displayed on the website.
- Product availability may change without notice.
- We reserve the right to correct errors, inaccuracies or omissions on the website.
The products displayed on our website are intended primarily for professional lash artists, salons and other users with appropriate knowledge and experience in their application and use.
4. Prices
All prices displayed on the website are stated in South African Rand (ZAR), unless otherwise indicated.
We reserve the right to change product prices at any time. A price change will not affect an order that has already been accepted and paid for, except where the displayed price resulted from an obvious error.
Where applicable, delivery fees and other applicable charges will be displayed during the checkout process.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you should receive an order confirmation. An order confirmation does not necessarily mean that the order has been finally accepted where, for example:
- A product is unavailable.
- There is an obvious pricing or product description error.
- Payment cannot be successfully processed.
- We reasonably suspect fraudulent or unauthorised activity.
If we are unable to fulfil your order, we will contact you and, where appropriate, arrange a refund for amounts already paid for the affected order.
6. Payment
Payment must be made using the payment methods made available during checkout.
We may use third-party payment providers to securely process payments. We do not intentionally store complete payment card details on our own systems where payment processing is handled by a third-party payment provider.
An order will only be processed once payment has been successfully authorised or otherwise confirmed.
7. Delivery and Shipping
We offer delivery within South Africa through our selected courier or delivery partners.
Delivery times provided on the website or during checkout are estimates and may vary due to courier delays, public holidays, weather, peak periods, incorrect delivery information or circumstances beyond our reasonable control.
You are responsible for providing accurate delivery information when placing an order.
Whiplash is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
Where applicable, tracking information will be provided once your order has been dispatched.
8. Free Shipping and Promotions
Where free shipping is advertised, the applicable minimum order value and other conditions will apply.
For example, where the website states that free shipping applies to orders over a specified amount, the qualifying order value will be determined according to the applicable promotion and may exclude delivery charges or other excluded items.
Promotional offers, discounts and free-shipping offers may be subject to specific terms and may be changed or withdrawn at any time, subject to applicable law.
9. Returns, Exchanges and Refunds
We want you to be satisfied with your purchase.
Returns, exchanges and refunds will be handled in accordance with applicable South African consumer protection legislation and our applicable returns policy.
Because certain beauty and adhesive products may be affected by hygiene, safety or contamination concerns, some opened or used products may not be eligible for return where the law permits such exclusion.
If you receive a product that is defective, damaged, incorrect or otherwise does not comply with your order, please contact us as soon as reasonably possible with your order number and details of the issue.
We may request photographs or other information to assist us in assessing the issue.
Nothing in these Terms and Conditions limits any rights you may have under applicable South African consumer protection legislation.
10. Product Use and Safety
Our products are intended to be used in accordance with the manufacturer’s instructions and appropriate professional application practices.
You are responsible for ensuring that you have the appropriate knowledge, training and skills to use professional lash products safely.
In particular, lash adhesives and related products should be handled and stored according to their instructions.
You should:
- Follow all product instructions and warnings.
- Store products as recommended.
- Keep products away from children where applicable.
- Avoid contact with eyes and skin where the product instructions require this.
- Stop using a product if an adverse reaction occurs.
- Seek appropriate professional medical assistance where necessary.
Whiplash cannot guarantee that every product will be suitable for every individual client, eye condition, skin type or application technique.
11. Professional Use
Certain products sold through our website are designed for professional lash artists and beauty professionals.
By purchasing professional products, you acknowledge that you are responsible for ensuring that you have the appropriate training, knowledge and experience to use the products safely and correctly.
Whiplash does not provide medical advice and information provided on our website should not be regarded as medical advice.
12. Intellectual Property
Unless otherwise stated, all content on this website, including:
- Logos;
- Brand names;
- Product photography;
- Images;
- Graphics;
- Text;
- Website design;
- Layout;
- Videos;
- Marketing materials; and
- Other original content
is owned by or licensed to Whiplash and is protected by applicable intellectual property laws.
You may view and use the website for your personal or legitimate business purchasing purposes.
You may not reproduce, modify, distribute, publish, sell or commercially exploit our website content without our prior written permission.
13. Third-Party Links and Services
Our website may contain links to third-party websites, payment providers, courier services, social media platforms or other services.
These third-party services operate independently from Whiplash and may have their own terms and privacy policies.
We are not responsible for the content, availability, security or privacy practices of third-party websites or services.
14. Website Availability and Accuracy
We aim to keep our website available and functioning correctly, but we do not guarantee that the website will always be available, uninterrupted, secure or error-free.
The website may occasionally be unavailable due to maintenance, technical issues, hosting problems, updates or circumstances beyond our reasonable control.
We reserve the right to modify, suspend or discontinue any part of the website or online store where reasonably necessary.
15. Limitation of Liability
To the extent permitted by applicable law, Whiplash will not be liable for losses arising from:
- Improper use of our products;
- Failure to follow product instructions;
- Use of products outside their intended purpose;
- Incorrect storage or handling of products;
- Incorrect information supplied by a customer;
- Delays caused by third-party delivery providers;
- Temporary website unavailability;
- Events outside our reasonable control; or
- Unauthorised access to systems caused by circumstances beyond our reasonable control.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
Nothing in these Terms and Conditions is intended to remove, restrict or waive any rights that cannot lawfully be excluded under South African consumer protection legislation.
16. Personal Information and Privacy
When you purchase from us, create an account, submit an enquiry or subscribe to our communications, we may collect and process personal information necessary to provide our services.
We process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act, 2013 (POPIA).
Personal information may be used for purposes including:
- Processing and fulfilling orders;
- Processing payments;
- Delivering products;
- Responding to enquiries;
- Providing customer support;
- Managing customer accounts;
- Communicating about orders and services;
- Sending marketing communications where permitted; and
- Improving our website and services.
For more information about how we collect, use and protect personal information, please refer to our Privacy Policy.
You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting us.
17. Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website usage and support certain website features.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
18. Newsletter and Marketing Communications
If you subscribe to our mailing list, we may send you information about new products, restocks, promotions, offers, tips and other Whiplash-related content.
Where required by applicable law, marketing communications will only be sent where the appropriate consent or other lawful basis exists.
You may unsubscribe from marketing communications at any time.
19. Fraud and Suspicious Transactions
We reserve the right to delay, cancel or investigate an order where we reasonably suspect fraud, unauthorised payment activity or other unlawful activity.
We may request additional information where reasonably necessary to verify an order or payment.
Where an order is cancelled because of suspected fraudulent activity, any refund will be handled in accordance with applicable law and the circumstances of the transaction.
20. Force Majeure
We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.
These circumstances may include natural disasters, extreme weather, strikes, transport disruptions, telecommunications failures, power outages, cyber incidents, government action, civil unrest, pandemics or failures of third-party service providers.
21. Changes to These Terms
We may update these Terms and Conditions from time to time.
The latest version will be published on this website with the applicable effective or updated date.
Your continued use of the website after updated Terms and Conditions have been published constitutes acceptance of the updated Terms, to the extent permitted by law.
22. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any dispute relating to these Terms and Conditions or your use of the website will be dealt with in accordance with applicable South African law.
Nothing in these Terms and Conditions prevents a consumer from exercising any rights available to them under applicable South African consumer protection legislation.
23. Contact Us
If you have questions about these Terms and Conditions, your order, a product or any other matter relating to Whiplash, please contact us:
Whiplash Durban
Email: [Insert email address]
Telephone: [Insert telephone number]
Address: [Insert physical/business address]
Disclaimer: This Terms and Conditions page is provided as general website wording and should be reviewed by a South African legal professional before publication, particularly to confirm Whiplash’s registered business details, returns/refund process, POPIA requirements and any specific consumer-law obligations applicable to its products and sales model.